1Red Terms and Conditions Canada: Your Rights and Obligations

Below, readers in Canada will find the key points of the agreement behind every 1Red account, stated simply. The agreement is with TESSERA LIMITED S.R.L., and it takes effect when you register. Last updated: 15.01.2026 (Version 4.0); if anything here differs from the full English terms, the full terms apply.

Who you are entering into an agreement with

Who can open an account

• Age threshold: you must be 18, or older if your jurisdiction says so.
• Your own legal check: 1Red makes no promise that using it is lawful where you live; confirming this, and stopping if it is not, rests entirely with you.
• Countries where use is barred: Angola, Austria, Barbados, Belgium, Burkina Faso, Central African Republic, Comoros, Costa Rica, Cuba, Curaçao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, France, Germany, Greece, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Myanmar, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Spain, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, United Kingdom, United States of America, Yemen and Zimbabwe and their territories, as well as FATF-blacklisted countries and jurisdictions banned by the Anjouan regulator. 1Red can amend this list.
• Single account rule: one personal account per player.
• Excluded groups: 1Red staff and their family members, and players under self-exclusion.

Your account: your responsibilities

• Truthful information: register in your real name and keep your profile current.
• Play for yourself: the account is not for business or for other people.
• Nothing to hand over: you may not sell, give, or pledge the account or what it holds.
• Guard your credentials: their confidentiality is your duty; turn on 2FA for extra safety.
• Tax matters: you handle any tax your local rules impose on winnings.

Identity verification

Players should expect to prove their identity before any money leaves the account, and 1Red may also ask at other times for evidence of age, address or the origin of funds. You get 30 calendar days to supply what is requested; after that the account can make no transactions until the documents arrive.

A withdrawal may be paused while checks run, and its processing period begins on the date your documents are accepted. Submitting fake or fraudulent documents can lead to the loss of both deposits and winnings.

Deposits and withdrawals

• Name on the payment method: it must be yours; payments from others may be sent back and associated winnings held.
• CAD thresholds: C$30 minimum deposit; withdrawals of C$45 to C$15,000 per request, with daily, weekly and monthly ceilings that rise with total deposits.
• Three-times turnover: play each deposit through three times before cashing out, or 1Red may charge processing costs.
• Payout channel: 1Red may use a different method than requested and may refund card deposits to the card first.
• Very large wins: amounts over the equivalent of €30,000 can be split into monthly payments; progressive jackpots are not split.
• No reversals: you agree not to charge back legitimate deposits.

Methods and limits are set out on our payments page.

Bonuses and promotions

You never have to take a bonus. Every promotion comes with its own conditions on the Promotions page, and those conditions win if they clash with the general terms. Cancelling a bonus later is allowed: the bonus and its winnings disappear, and your cash balance is untouched.

Some rules apply across the board: only one active bonus, a stake ceiling while wagering (C$7.50 unless an offer sets another), wagering completed before bonus winnings are withdrawn, and one bonus per person, household, device and payment method. Abusing promotions can cost you the winnings and further offers. See our bonuses page.

Bets, games and errors

• Game rules: you accept that you know them; each game shows its own.
• Mistaken settlement: a wager or payment made in error may be voided or corrected.
• Funds credited by mistake: they belong to 1Red and are reclaimed.
• Screen versus server: if they disagree, the server's log is final.

What is not allowed

• More than one account: including accounts made to claim bonuses again.
• Unfair advantage: collusion, exploiting software errors, bots and third-party tools.
• Covering both colours at roulette: equal stakes on red and black.
• Reversing valid payments or using someone else's payment method.
• Disguising your location: e.g. VPNs to access from a restricted country.
• Business use: playing commercially or on behalf of others.

The consequence can be a suspended account and confiscation of related balances and winnings.

Suspending and closing an account

An account may be put on hold over missing KYC documents, a suspicion of fraud or a duplicate, and duplicates created to gain an edge are shut for good. If yours is blocked, support will explain what can be done and process a request for the remaining balance, unless legal or factual reasons stop it.

You or 1Red may close the account whenever either wishes. Go 180 days without logging in and, after a 30-day warning, the account becomes dormant; while it holds money, a monthly charge of 10 USD or the CAD equivalent may apply.

Responsible gambling

You can exclude yourself for a chosen period or for good by e-mailing [email protected]. Throughout the exclusion there are no deposits, no play, no promotions and no withdrawals until reactivation; ending a permanent exclusion involves a 7-day cooling-off period. Our responsible gambling page has details.

Complaints and disputes

To complain, e-mail [email protected] with "Complaint" in the subject line, your contact details, a description and the dates involved. Expect a confirmation within a day, communication in English and a written decision within eight weeks. Channels are on our contact page.

Our liability

1Red is provided "as is" and for entertainment only, and playing can mean losing money. 1Red accepts no liability for gambling losses, for issues with your devices or internet, or for technical interruptions.

Balances earn no interest, 1Red offers no currency or crypto exchange, and blockchain transfers cannot be undone after confirmation.

Governing law and changes to these terms

Costa Rican law applies to the terms, and its courts alone hear disputes. Changes can be made at any time and apply from the moment they are published; 1Red aims to flag significant ones by e-mail or on the site. How personal data is treated is set out in our privacy policy.