Responsible Gambling at 1Red Canada: Self-Exclusion and Getting Help
At 1Red, gambling should be entertainment for adults aged 18 and over, kept within a budget of money and time set in advance. Below: how self-exclusion works, the signals that play is becoming a problem, simple safeguards and independent organisations that help.
How 1Red sees gambling
Most people gamble for enjoyment, but for some it develops into a condition that medicine has long recognised as an illness. For that reason 1Red excludes minors, can request proof of age at any time and allows every player to self-exclude for a set period or permanently.
Knowing the risks is the strongest safeguard, so no offers appear on this page. Support answers safer-play questions by e-mail at no cost and shares nothing about you without consent.
Self-exclusion tool
| Tool | What it does | Options | Where to set it |
|---|---|---|---|
| Self-exclusion | Blocks deposits, play, promotions and new accounts, including linked accounts | A set period or permanent | E-mail from your registered address to [email protected] |
Using self-exclusion
Self-exclusion removes you from all 1Red gambling services for a length of time you choose; 1Red recommends an indefinite exclusion if gambling has become a problem.
Write from your registered address to [email protected] stating the period; chat requests are not actioned. During the exclusion you cannot deposit, gamble, receive offers, open a new account or withdraw your balance. Temporary exclusions run their full course and end with an e-mail; permanent ones can be revoked only in writing after a 7-day cooling-off period, and 1Red may refuse or extend them if problem gambling appears to continue.
Signals of a problem
- Spending more time or money than planned, again and again.
- Chasing losses.
- Using money meant for rent, bills or food.
- Borrowing or selling things to keep gambling.
- Hiding gambling from family or friends.
- Feeling restless when not gambling.
- Work, school or relationships suffering.
Several of these at once mean it is time to stop and get advice.
Simple safeguards
- Budget: decide what you can afford before depositing.
- Time: set a session length and keep other hobbies.
- No chasing: losses are the cost of entertainment.
- Clear mind: avoid gambling when stressed, low, or under the influence of medication, drugs or alcohol.
- Breaks: stop when tired or unfocused.
- One account: easier to see your time and spending.
Protecting young people
No one under 18, or under the legal age in their jurisdiction, may gamble at 1Red. Valid photo ID may be requested at any time, identity verification services are used, and suspected under-age accounts are suspended and investigated.
Keep your login private, do not save passwords on family devices and consider a parental-control filter that blocks gambling sites.
Where to turn
- Gambling Therapy: free support for anyone affected by problem gambling — www.gamblingtherapy.org.
- Gamblers Anonymous: peer-support meetings for compulsive gamblers — www.gamblersanonymous.org.
Both are independent of 1Red.
Supporting others
Talk calmly, describe what you have noticed and avoid blame. Listen and make clear you want to help.
Paying debts or lending money tends to prolong the problem. Encourage professional help through the organisations above or a doctor, and take care of yourself too.
Contact 1Red about safer play
Self-exclusion is arranged by e-mail at [email protected]. See our contact page.
Rules are in our terms and conditions, data handling in our privacy policy, and quick answers in our FAQ.
Safer play FAQ
How do I self-exclude at 1Red?
E-mail [email protected] from your registered address with the period you want, or ask for a permanent exclusion. Live chat cannot process this. It begins once implemented and confirmed.
Can I reverse a self-exclusion?
Temporary ones run to their end date. Permanent ones may be revoked in writing after a 7-day cooling-off period, and 1Red can refuse if problem gambling seems to persist.
What happens to my balance?
It stays in the account and cannot be withdrawn until reactivation, unlike a standard account closure.
Who can help with problem gambling?
Gambling Therapy and Gamblers Anonymous provide independent support; a doctor can help as well.