1Red Casino Support Canada: Contact Options and Complaints
1Red offers two support channels: live chat, opened with the round button in the bottom-right corner of the site, and e-mail at [email protected], answered at all times and free of charge.
Channels
| Channel | Contact / where to find it | Hours |
|---|---|---|
| Live chat | Round button, bottom-right of the site | - |
| [email protected] | At all times |
Live chat step by step
- Open any page on 1red.com or the 1RED Casino app.
- Click the round button bottom-right.
- Type and send your question.
- Keep the window open until an agent replies.
When to use e-mail
Use e-mail for anything that needs a written trail: self-exclusion, closing the account, changing personal details, privacy requests and complaints. Self-exclusion is processed only from your registered e-mail address.
Include your account e-mail, what happened and when, and for payments the amount and method. Screenshots help; passwords and full card numbers never belong in an e-mail.
Choosing a channel
- Bonuses and games: live chat.
- Missing payment: chat first, e-mail if documents are needed.
- KYC: upload in the account; e-mail for follow-ups.
- Self-exclusion or closure: e-mail only.
- Complaints: e-mail titled "Complaint".
Help pages
- Common questions: our FAQ.
- Payments: our payments page.
- Registration and KYC: our registration page.
- Offers: our bonuses page.
- App: our app page.
Much can be checked in your account directly.
Go to 1RedComplaints
Send a complaint to [email protected] with the subject "Complaint", your name, surname and phone number, a detailed description and the dates and times. You will receive confirmation within 24 hours.
Support investigates and escalates internally where needed, communicating in English, and delivers a written, reasoned decision within 8 weeks at most. Only the account holder may complain.
Impersonation warning
1Red communicates only through the two channels above and never asks for passwords, verification codes or payments to release funds.
Report any such request to [email protected].
Help with gambling
Self-exclusion for a set period or permanently is arranged by e-mail, and international organisations such as Gambling Therapy and Gamblers Anonymous provide independent help; 18+. See our responsible gambling page.
About the operator
1Red is operated by TESSERA LIMITED S.R.L. under License No. ALSI-202410047-F12 from the Government of the Autonomous Island of Anjouan. See our about page.
Contact questions
How do I contact 1Red from Canada?
Live chat on the site or e-mail to [email protected]; self-exclusion, closure and complaints require e-mail.
Is support available 24/7?
E-mail at [email protected] is answered at all times; live chat opens from any page.
Can I self-exclude via chat?
No, such requests are redirected to e-mail from your registered address.
How long does a complaint take?
Acknowledgement within 24 hours and a written outcome within 8 weeks.
Signed in, help is quicker.
Log in to 1Red