1Red Privacy Policy Canada: Your Personal Data Explained
For readers in Canada, here is how 1Red deals with the personal data entrusted to it — collection, use, sharing, storage and your choices — in everyday language. TESSERA LIMITED S.R.L., which runs 1red.com, is the data controller. Last updated: 26.08.2024.
Who is responsible for your data
| Item | Details |
|---|---|
| Data controller | TESSERA LIMITED S.R.L. |
| Registered address | San Jose, Mata Redonda, South Sabana, Las Vegas Neighborhood, Blue Building Diagonal To La Salle Highschool Costa Rica |
| Registration number | 3-102-913501 |
| Data protection officer | [email protected] |
What personal data we collect
| Category | What it includes | When we collect it |
|---|---|---|
| Identity and contact | Name, date of birth, e-mail address, phone number | At sign-up and whenever you edit your profile |
| Your messages | Anything sent through site forms, e-mail or web chat | Every time you write in |
| Financial activity | Deposits, withdrawals and betting history | For the life of the account |
| Usage data | Log-ins, IP-based location, browser and device details, activity records | Collected automatically on each visit |
| Proof documents | Passport copies, bank statements, payment receipts | When checks on identity, payments or fraud are needed |
| Opinions | Survey answers | Only if you choose to respond |
Why we use your data
- Transactions: processing bets, deposits and withdrawals, card and online payments included.
- Service delivery: running the games and related features.
- Help: assisting with account set-up and management.
- Checks: identity verification and similar required steps.
- Marketing: only where you have agreed to receive it.
- Law: anti-money-laundering and counter-terrorist-financing compliance.
- Security: detecting fraud, abuse of terms and irregular play.
- Insight: optional surveys and aggregated statistics.
Identity verification and fraud prevention
Rules for gambling operators require 1Red to process player data, and confirming each player's identity is a central part of that. Documents may be requested for account verification, payment processing or fraud checks, whether 1Red initiates the request or a law requires it.
1Red may also lawfully receive information from third parties such as fraud-prevention services, which helps stop identity misuse and keeps illegal funds out.
Who receives your data
- Affiliated companies and partners: where the required contracts are in place.
- Specific employees: the DPO, the anti-money-laundering officer, payment and fraud analysts, support, retention and VIP staff — all bound to confidentiality.
- Payment firms: to carry out transactions; Paysafe handles most card payments.
- Public authorities: regulators or police when legally necessary.
- Outsourced services: hosting, analytics, marketing and e-mail providers subject to equal obligations.
- A successor business: after a merger or sale, with advance e-mail notice.
Personal data is never sold or rented out.
Transfers to other countries
Running payments, games and checks may involve moving data outside the EU, EFTA and EEA. 1Red's policy says such moves are covered by safeguards like the European Commission's standard contractual clauses, consistent with the GDPR.
How long we keep your data
When an account closes, its data stays on file only as long as the law requires, to be used if authorities investigate financial matters, fraud or money laundering. The anti-money-laundering minimum is five years after the last transaction or the closure, so deletion requests during that time are refused. Anonymised data may be retained.
How we protect your data
- Individual access: your account opens only with your own ID and password.
- 2FA option: available to every player.
- Signed confidentiality: required from all staff handling data.
- Contractual safeguards: processors must match 1Red's standard.
Cookies
Essential cookies run navigation and logged-in areas, functional cookies store preferences such as language, and advertising cookies track how campaigns perform; partners add cookies of their own. Browser settings let you refuse or clear cookies, at the cost of some features.
Your rights and how to use them
- See your data: request a free copy.
- Fix it: correct inaccurate or missing details, with proof if needed.
- Delete it: when no legal reason to keep it remains.
- Object: to processing justified by legitimate interests.
- Restrict: suspend processing in defined circumstances.
- Move it: receive some data to pass to another controller.
- Withdraw consent: for example to marketing, in your profile settings.
- Complain: to a supervisory authority.
Requests are handled by the DPO at [email protected] after an identity check if needed. The policy also mentions the GDPR's Article 77 right to complain to a supervisory authority where you live or work or where the problem arose.
Age limit
Only people aged 18 or over may use 1Red; accounts of younger users are suspended and looked into.
Changes to this policy and contact
1Red revises this policy now and then and tries to tell players, but a periodic read is wise, and continued use counts as acceptance. Questions about your data go to [email protected]; other options are on our contact page, and account rules in our terms and conditions.